Matching Pairs PreTest Culture and DiversityOnline version Mrs. Bush by Ashlynn Bush 1 Another name for patients 2 Four steps to building trust 3 Stereotype 4 Biases 5 Empathy 6 Generalizations 7 Culture 8 Characteristics of Socioeconomic Status 9 Active Listening includes 10 When a patient complains you should: Education Income Occupation Apologize Ask clarifying questions Try to see things from your patient's point of view Empathy Respect Genuine Active listening feelings that lead to certain behaviors and treatment of others, can be unintentional - Used as a guide for studying and understanding culture- in health care - Often use the words “some” or “many” - Explore differences in people and are not used for judgment The ability to understand someone else's feelings Customers a system of shared attitudes, values, and beliefs of a particular group or society made by automatically applying generalizations to every member of a group, or making generalizations about a group based on the behavior of a few individuals. Often incorrect, and in many cases are hurtful or derogatory. eye contact nodding not interrupting
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