Matching Pairs PreTest Culture and DiversityOnline version Mrs. Bush by Ashlynn Bush 1 Biases 2 Another name for patients 3 When a patient complains you should: 4 Stereotype 5 Characteristics of Socioeconomic Status 6 Four steps to building trust 7 Culture 8 Empathy 9 Generalizations 10 Active Listening includes feelings that lead to certain behaviors and treatment of others, can be unintentional Customers eye contact nodding not interrupting Education Income Occupation Empathy Respect Genuine Active listening The ability to understand someone else's feelings Apologize Ask clarifying questions Try to see things from your patient's point of view a system of shared attitudes, values, and beliefs of a particular group or society made by automatically applying generalizations to every member of a group, or making generalizations about a group based on the behavior of a few individuals. Often incorrect, and in many cases are hurtful or derogatory. - Used as a guide for studying and understanding culture- in health care - Often use the words “some” or “many” - Explore differences in people and are not used for judgment
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