Matching Pairs PreTest Culture and DiversityOnline version Mrs. Bush by Ashlynn Bush 1 Biases 2 Stereotype 3 Empathy 4 When a patient complains you should: 5 Four steps to building trust 6 Active Listening includes 7 Characteristics of Socioeconomic Status 8 Generalizations 9 Culture 10 Another name for patients made by automatically applying generalizations to every member of a group, or making generalizations about a group based on the behavior of a few individuals. Often incorrect, and in many cases are hurtful or derogatory. eye contact nodding not interrupting Customers Empathy Respect Genuine Active listening a system of shared attitudes, values, and beliefs of a particular group or society Education Income Occupation Apologize Ask clarifying questions Try to see things from your patient's point of view - Used as a guide for studying and understanding culture- in health care - Often use the words “some” or “many” - Explore differences in people and are not used for judgment The ability to understand someone else's feelings feelings that lead to certain behaviors and treatment of others, can be unintentional
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