Matching Pairs PreTest Culture and DiversityOnline version Mrs. Bush by Ashlynn Bush 1 Empathy 2 Characteristics of Socioeconomic Status 3 Generalizations 4 Active Listening includes 5 Biases 6 When a patient complains you should: 7 Stereotype 8 Four steps to building trust 9 Another name for patients 10 Culture Education Income Occupation feelings that lead to certain behaviors and treatment of others, can be unintentional Empathy Respect Genuine Active listening a system of shared attitudes, values, and beliefs of a particular group or society The ability to understand someone else's feelings Apologize Ask clarifying questions Try to see things from your patient's point of view - Used as a guide for studying and understanding culture- in health care - Often use the words “some” or “many” - Explore differences in people and are not used for judgment made by automatically applying generalizations to every member of a group, or making generalizations about a group based on the behavior of a few individuals. Often incorrect, and in many cases are hurtful or derogatory. eye contact nodding not interrupting Customers
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