Characteristics of Socioeconomic Status
Culture
Four steps to building trust
Empathy
Another name for patients
When a patient complains you should:
Biases
Generalizations
Stereotype
Active Listening includes
Education Income Occupation
eye contact nodding not interrupting
feelings that lead to certain behaviors and treatment of others, can be unintentional
- Used as a guide for studying and understanding culture- in health care - Often use the words “some” or “many” - Explore differences in people and are not used for judgment
Apologize Ask clarifying questions Try to see things from your patient's point of view
Customers
The ability to understand someone else's feelings
a system of shared attitudes, values, and beliefs of a particular group or society
Empathy Respect Genuine Active listening
made by automatically applying generalizations to every member of a group, or making generalizations about a group based on the behavior of a few individuals. Often incorrect, and in many cases are hurtful or derogatory.
