Matching Pairs Product Complaint typesOnline version product complaint types by Natalia Salazar 1 Mis-labeled 2 Manufacturing/Other 3 Punctured/Torn Bag 4 Outer Shipper Damage 5 Low Count 6 Health Question 7 Mis-pick 8 Inner Shipper Damage 9 Foreign Material 10 Sensory, atypical 11 Melted Bars 12 Non-Food 13 Low Net 14 Short Order Any piece of plastic, paper cloth, glass, metal, filth, insect, or any other object that does not belong in the product. Client/Customer received a different product instead of what was ordered. (i.e. ordered Golden Pancakes, but received Chocolate Chip Pancakes) Contents contain a different product from what is listed on the branded packaging. Any other product complaint issue that cannot be defined or explained by the other product complaint categories listed in the form. Product packaging appears punctured or torn. The product may or may not have leaked out. Any non-consumable item that is damaged, missing parts or is deemed unusable. *Shipping damages, mispicks, and short orders not applicable. (i.e. Accessories, books, marketing materials, etc.) Any damage to the product box or packaging. (i.e. ripped box, damaged bag or packaging, etc.) Any health concern potentially related to consumption of an OPTAVIA product. Any damage to the outside shipping box. This could be due to improper handling when loading or during delivery. Any abnormality with the product taste, aroma, color, consistency, texture, or overall appearance that does not meet product standard. This does not include a personal taste preference or a generalized dissatisfaction. The product is missing part or all of the required ingredients. (i.e. garnish, solid pieces, noodles, chocolate chips, vegetables, etc.) The incorrect number of products shipped versus products ordered. (i.e. the Client/Customer ordered 22 boxes of Fuelings but received 18 boxes) OPTAVIA/Medifast bars were melted upon receipt The product contains fewer individual servings in the package than required. (i.e. product contains less than 7 packets, missing product baking trays, etc.)
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