Matching Pairs Product Complaint typesOnline version product complaint types by Natalia Salazar 1 Sensory, atypical 2 Non-Food 3 Outer Shipper Damage 4 Mis-pick 5 Melted Bars 6 Foreign Material 7 Health Question 8 Manufacturing/Other 9 Punctured/Torn Bag 10 Mis-labeled 11 Short Order 12 Low Net 13 Inner Shipper Damage 14 Low Count The incorrect number of products shipped versus products ordered. (i.e. the Client/Customer ordered 22 boxes of Fuelings but received 18 boxes) Any non-consumable item that is damaged, missing parts or is deemed unusable. *Shipping damages, mispicks, and short orders not applicable. (i.e. Accessories, books, marketing materials, etc.) Contents contain a different product from what is listed on the branded packaging. Any other product complaint issue that cannot be defined or explained by the other product complaint categories listed in the form. Any damage to the product box or packaging. (i.e. ripped box, damaged bag or packaging, etc.) Product packaging appears punctured or torn. The product may or may not have leaked out. Any piece of plastic, paper cloth, glass, metal, filth, insect, or any other object that does not belong in the product. OPTAVIA/Medifast bars were melted upon receipt Any health concern potentially related to consumption of an OPTAVIA product. Client/Customer received a different product instead of what was ordered. (i.e. ordered Golden Pancakes, but received Chocolate Chip Pancakes) The product is missing part or all of the required ingredients. (i.e. garnish, solid pieces, noodles, chocolate chips, vegetables, etc.) The product contains fewer individual servings in the package than required. (i.e. product contains less than 7 packets, missing product baking trays, etc.) Any abnormality with the product taste, aroma, color, consistency, texture, or overall appearance that does not meet product standard. This does not include a personal taste preference or a generalized dissatisfaction. Any damage to the outside shipping box. This could be due to improper handling when loading or during delivery.
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