Matching Pairs Tool matchOnline version Activity by Henny Calderon Chay 1 are the way we organize cases and related information. 2 CRM tool where case management is located. 3 Internal subscription tool where all account-related changes are made. 4 Connect with the viewer Acknowledge the viewer's emotions Meet the viewer where they are. Personalize the interaction with the viewer 5 The Walt Disney Company 6 App that brings content together from Disney, Pixar, Marvel, Star Wars, and Nat Geo. 7 App that caters to adult viewers and more edgy content. 8 Is primarily the ability to identify and manage your own emotions Baymax TWDC Households Emotional Intelligence Salesforce Disney Plus CAMP Star Plus