Fill in the Blanks Importance of knowledge ancillary servicesOnline version Importance of knowledge ancillary services by Janell Cossai 1 1 . Give on specific product or service Customers often seek advice when products and services . They expect members of to recognise their and to provide accurate , honest and responses . 2 . Answer Hospitality staff should be prepared to both routine and more questions . They must also know how and were to for answers if they are asked something they don ? t the answer to or are not sure about . 3 . Suggest or products / services If a customer is about what service to pay for , or which to go for , they often ask the hotel staff to suggest the suitable products based on the guests ? and needs . 4 . Increase A good sales person will take any to sell to sales . As workers in a , you will have many opportunities to sell . 5 . Availability When a makes an enquiry to a product of a service , there must be a system for checking . 6 . / Cancellation of Services Hotels have a computerised reservation for every service they provide . One of which , is room availability . However , even after a booking is made by the guest , sometimes for any reason they might change their to their booking or change the dates of . The hotel must have a system to cancel bookings and / or make to bookings .
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