Fill in the Blanks Customer callOnline version Listen to two people talking about a payment extension. Complete the gaps. by Jean Marie Mirandé 1 Junko : Hello , Junko Mori speaking . How I help you ? Andrea : Hi , Junko , Andrea here from Red Band . I'm calling about our latest . Junko : Everything arrived OK , right ? We got the delivery at our end . Andrea : Yes , everything's fine with the order . I'm calling about the and the payment terms . I need a favour . Junko : A favour ? What you need ? Andrea : This is a little , er . . . difficult , but I an extension on the payment terms . I know they're usually 30 days , but we're having some cash flow problems . You'd really be helping us out if you extend it to 60 days . Junko : I'm not sure if I can do , Andrea . We've got regulations at our end , and also have to our own cash flow . Andrea : I promise this won't become the norm , Junko . Actually , I also want to place another new order . The same size order as last time . It's for an important customer and they pay on delivery . Junko : I see . So your cash flow problem will be solved after this new order is delivered . Andrea : . Junko : That sounds good . on , Andrea . Let me see what I can do . Yes , I think we can make an exception this time . Andrea : That's great , Junko . I appreciate your help . Junko : And we appreciate your business , Andrea . It works ways . Andrea : Thanks again , Junko . Can you send me a email confirmation of the payment terms extension ? Junko : Sure , no problem . We're happy to help you . Andrea : Great . And I'll email you the new order . Junko : Thanks . I'll an eye out for it . Talk to you soon . Andrea : You too . Goodbye .
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