Froggy Jumps Jump to SecurityOnline version Get the frog to safety by choosing the appropriate security processes by Heather Aldrich 1 Level 1 Security must be verified a on every call b only when providing sensitive information c only when updating paperwork 2 Out of the 3 choices listed, which one is NOT considered Level 1 Verification a Merchant Number (MID) b Last 4 of Bank Account Number c DBA Name 3 In the event of more detailed information being needed on a call, Level 2 must be verified a Instead of Level 1 b before Level 1 c In addition to Level 1 4 There are 4 possible choices when the merchant is verifying Level 2. Of those 4 , how many does the merchant need to provide in the event Level 2 is required? a 2 b 1 c 3 5 To verify security with the RM (relationship manager), you will need to get.... a The last 4 of their SSN b Level 1 c Level 2 6 A merchant calls, stating they need a copy of their batch sent to the email address on file but they do not need full card #'s. What do you need to verify? a Level 1 & 2 b Level 1 c Security Not Required 7 The merchant asks for a copy of the contract. What do you need to verify to complete this? a Level 1 b Level 1 & 2 c Special Notes 8 Merchant forgot to add tips and needs 6 full credit card numbers. What do you verify? a Level 1 & 2 b Level 1 c Additional Notes 9 The merchant called to order paper for their credit card terminal. What do you verify? a Level 1 only b Level 1 & 2 c Level 1 & 2 and speak with the Owner/Signer 10 Merchant is requesting to know the fees for a specific batch they closed out and do not have access to HIC? What do you verify? a Level 1 Only b Level 1 & 2 c Special Notes
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