Matching Pairs Telepone ComplaintsOnline version Match the two halves of the sentences. by Irina Gavrilova 1 That must... 2 Could you tell me... 3 I'm terribly sorry for the... 4 Could you bear with me for 10 minutes... 5 I do apologize... 6 I'll make sure that it... 7 I propose that... ...gets done by the end of the week. ...for our part in this. ...we offer you some sort of compensation. ...exactly what happened? ...problems that you're experiencing. ...while I get to the bottom of what went wrong here? ...have been dreadful.