Unscramble Letters Marketing Management Chapter 5Online version Marketing Processes & Motivation by Lula Jordan 1 A group of individuals who cooperate to achieve a common goal. K O E R T W A M 2 The set of factors that influences the actions taken by an individual to accomplish a goal. A I V O I T O T M N 3 The major ongoing activities of a business. R E N S A P O T I O 4 In Maslow’s hierarchy of needs, things required to sustain life, such as food and shelter. A O L I O C S G Y E D S H I N L E P 5 Efforts to increase the effectiveness and efficiency of specific business operations. S P C N R T I E E S R V M O P E O M 6 Effectively directing the major activities of a business to achieve its goals A E M S N E O R E O N P I G N A M A T T 7 In Maslow’s hierarchy of needs, the need to grow emotionally and intellectually, to be creative, and to achieve your full potential. N I A E Z U T C O T A A L I F - L S 8 In Maslow’s hierarchy of needs, the need to belong, to interact with others, to have friends, and to love and be loved. E S D C I S O L E N A 9 In Maslow’s hierarchy of needs, the need for recognition and respect from others. T E E E E D S M E N S 10 In Maslow’s hierarchy of needs, things required to make sure you and those you care about are safe and free from harm E N D U E E S R T S Y I C 11 Job factors that dissatisfy when absent but do not contribute to satisfaction when they are present. I H A T Y N G R S E E C F O 12 Job factors that increase job satisfaction. T O R O V S M I A T 13 In McClelland’s theory, desire to influence and control others and to be responsible for a group’s activities. E P R D E E W O N 14 In McClelland’s theory, the need to take personal responsibility for work, set personal goals, and have immediate feedback on work. E T N E M E V A E E D N C I H 15 In McClelland’s theory, motivation related to relationships with others and fitting in with a group. F E A L N N I D I A E T F O I 16 A specific measure that establishes the amount of time needed to complete an activity. T D E S R A M D I T N A 17 The predetermined cost of performing an operation or producing a good or service. D R S A D T A S T C O N 18 A specific measure that describes expected consistency in production or performance. N U A T A R S A Y L D D Q I T 19 A specific measure that establishes the expected amount of work to be completed. A A N A T T R S Y N Q U I T D D 20 (1) Income minus costs. (2) The incentive, as well as the reward, for producing goods and services. I T O F P R 21 All the materials and products a business has on hand for use in production and available for sale. N E O V R T I N Y 22 The difference between current performance and the standard. C I R A A V N E 23 (1) The provision of goods or services to a customer with an agreement for future payment. (2) Purchase arrangement in which goods and services are provided with the expectation of future payment by the customer R D C T E I 24 A method in which the company maintains very small inventories and obtains materials just in time for use. J O N V J I S M Y L N E R I - I E O R T O T - U T I N T N T C
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