Unscramble Letters Marketing Management Chapter 5Online version Marketing Processes & Motivation by Lula Jordan 1 A group of individuals who cooperate to achieve a common goal. T W E R M A O K 2 The set of factors that influences the actions taken by an individual to accomplish a goal. T V N A O I M T I O 3 The major ongoing activities of a business. O I A S N P T R E O 4 In Maslow’s hierarchy of needs, things required to sustain life, such as food and shelter. H E O L I L D S G P N C I Y S E A O 5 Efforts to increase the effectiveness and efficiency of specific business operations. P M E E N P I O O M T S R C V R E S 6 Effectively directing the major activities of a business to achieve its goals S T A G A A E I E O M N O E N N R M T P 7 In Maslow’s hierarchy of needs, the need to grow emotionally and intellectually, to be creative, and to achieve your full potential. L A O T - E C U T A I F L N A Z S I 8 In Maslow’s hierarchy of needs, the need to belong, to interact with others, to have friends, and to love and be loved. S N I C E A O D S L E 9 In Maslow’s hierarchy of needs, the need for recognition and respect from others. E D E S T N E E E S M 10 In Maslow’s hierarchy of needs, things required to make sure you and those you care about are safe and free from harm S Y S E E T R D U C N E I 11 Job factors that dissatisfy when absent but do not contribute to satisfaction when they are present. F N C T E I H Y E R G O S A 12 Job factors that increase job satisfaction. O A R V I S T O T M 13 In McClelland’s theory, desire to influence and control others and to be responsible for a group’s activities. O E W R E E N D P 14 In McClelland’s theory, the need to take personal responsibility for work, set personal goals, and have immediate feedback on work. A D M E H T E E C E I E V N N 15 In McClelland’s theory, motivation related to relationships with others and fitting in with a group. T F I E E A O A I I L D N N F 16 A specific measure that establishes the amount of time needed to complete an activity. D R I A S A D M T E T N 17 The predetermined cost of performing an operation or producing a good or service. S T D T R D O C A N A S 18 A specific measure that describes expected consistency in production or performance. T I Y Q S R A D A U D L T N A 19 A specific measure that establishes the expected amount of work to be completed. Y A N S I D R A T U D T T Q N A 20 (1) Income minus costs. (2) The incentive, as well as the reward, for producing goods and services. O R F I P T 21 All the materials and products a business has on hand for use in production and available for sale. O I T N N Y E V R 22 The difference between current performance and the standard. R A E A I C V N 23 (1) The provision of goods or services to a customer with an agreement for future payment. (2) Purchase arrangement in which goods and services are provided with the expectation of future payment by the customer D E T C I R 24 A method in which the company maintains very small inventories and obtains materials just in time for use. N J N C O V S I L T I N N I T E E J - O R U T T Y M T O I R -
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