Unscramble Letters Marketing Management Chapter 5Online version Marketing Processes & Motivation by Lula Jordan 1 A group of individuals who cooperate to achieve a common goal. W E K O R A M T 2 The set of factors that influences the actions taken by an individual to accomplish a goal. O V I I A T N M O T 3 The major ongoing activities of a business. I R S E T O P A N O 4 In Maslow’s hierarchy of needs, things required to sustain life, such as food and shelter. E S P S D I C H G A L Y O I L O E N 5 Efforts to increase the effectiveness and efficiency of specific business operations. S O I R S V E P R M M E C P O E T N 6 Effectively directing the major activities of a business to achieve its goals T M A N I E S T O G A P O A N M E E R N 7 In Maslow’s hierarchy of needs, the need to grow emotionally and intellectually, to be creative, and to achieve your full potential. A L I A T A L I U E - C O Z S T F N 8 In Maslow’s hierarchy of needs, the need to belong, to interact with others, to have friends, and to love and be loved. E S C N D L S E O A I 9 In Maslow’s hierarchy of needs, the need for recognition and respect from others. E E S S E E N T E M D 10 In Maslow’s hierarchy of needs, things required to make sure you and those you care about are safe and free from harm D I S R E E S U C E N Y T 11 Job factors that dissatisfy when absent but do not contribute to satisfaction when they are present. S T N Y F O C G E E R I H A 12 Job factors that increase job satisfaction. R S V I A O T T M O 13 In McClelland’s theory, desire to influence and control others and to be responsible for a group’s activities. D W R E P N O E E 14 In McClelland’s theory, the need to take personal responsibility for work, set personal goals, and have immediate feedback on work. V E E N E M C I T E D A E H N 15 In McClelland’s theory, motivation related to relationships with others and fitting in with a group. N E A I I F O I A E L F D T N 16 A specific measure that establishes the amount of time needed to complete an activity. D S E N A D R A M T I T 17 The predetermined cost of performing an operation or producing a good or service. T N A D D C S O R S A T 18 A specific measure that describes expected consistency in production or performance. Q T I N U D A R A L A Y S T D 19 A specific measure that establishes the expected amount of work to be completed. N Y A S T T D N Q U R A T I A D 20 (1) Income minus costs. (2) The incentive, as well as the reward, for producing goods and services. P T R I O F 21 All the materials and products a business has on hand for use in production and available for sale. N O I Y T R E N V 22 The difference between current performance and the standard. R N A V C E I A 23 (1) The provision of goods or services to a customer with an agreement for future payment. (2) Purchase arrangement in which goods and services are provided with the expectation of future payment by the customer T R I D E C 24 A method in which the company maintains very small inventories and obtains materials just in time for use. T - U N I M I T N T T O O N - R S I O V E N R C I T L J E Y J
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