Unscramble Letters Marketing Management Chapter 5Online version Marketing Processes & Motivation by Lula Jordan 1 A group of individuals who cooperate to achieve a common goal. W A M O R T K E 2 The set of factors that influences the actions taken by an individual to accomplish a goal. O I I V O N T A T M 3 The major ongoing activities of a business. R N E I P A S O T O 4 In Maslow’s hierarchy of needs, things required to sustain life, such as food and shelter. E C I D H E L I Y S N A S P O O G L 5 Efforts to increase the effectiveness and efficiency of specific business operations. S C T O M E I P R N E V P M S O R E 6 Effectively directing the major activities of a business to achieve its goals T E E A I M M O A E P O S A T N N N G R 7 In Maslow’s hierarchy of needs, the need to grow emotionally and intellectually, to be creative, and to achieve your full potential. Z U F S C O I A I N A L T L E A - T 8 In Maslow’s hierarchy of needs, the need to belong, to interact with others, to have friends, and to love and be loved. N L D S E E A C O S I 9 In Maslow’s hierarchy of needs, the need for recognition and respect from others. E M T S E N S E D E E 10 In Maslow’s hierarchy of needs, things required to make sure you and those you care about are safe and free from harm E T R U C Y S S D I N E E 11 Job factors that dissatisfy when absent but do not contribute to satisfaction when they are present. R I O S E Y E T A N F C G H 12 Job factors that increase job satisfaction. V I M O T S R O A T 13 In McClelland’s theory, desire to influence and control others and to be responsible for a group’s activities. E E E R P O W N D 14 In McClelland’s theory, the need to take personal responsibility for work, set personal goals, and have immediate feedback on work. I T N M A E D E N H V E C E E 15 In McClelland’s theory, motivation related to relationships with others and fitting in with a group. I O E L F F T I D N N E I A A 16 A specific measure that establishes the amount of time needed to complete an activity. T T M A S D I R D E A N 17 The predetermined cost of performing an operation or producing a good or service. R D S D C A A O T N T S 18 A specific measure that describes expected consistency in production or performance. T D Y A N R A L I T S A U D Q 19 A specific measure that establishes the expected amount of work to be completed. R N U T S A T D I T Y A N Q D A 20 (1) Income minus costs. (2) The incentive, as well as the reward, for producing goods and services. I F R P O T 21 All the materials and products a business has on hand for use in production and available for sale. O N T V R Y I E N 22 The difference between current performance and the standard. I V A C A E R N 23 (1) The provision of goods or services to a customer with an agreement for future payment. (2) Purchase arrangement in which goods and services are provided with the expectation of future payment by the customer C I R E D T 24 A method in which the company maintains very small inventories and obtains materials just in time for use. L T - O N S R R O T N C U J I T M - E N E V I Y J O I T T I N
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