Matching Pairs Typical Customers ComplaintsOnline version Look at the following typical complaints. Match them to the possible excuses/reasons on the right: by Elsa Lisseth Chávez Orellana 1 2 goods never arrived 2 3. a late delivery 3 4. an overcharge 4 5. an overdue paymen 5 1. damaged good 6 6. lack of customer service e. bad handling a. a delay at the border e. bad handling c. a missing order d. an accounting error f. business is short-staffe
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