Matching Pairs Typical Customers ComplaintsOnline version Look at the following typical complaints. Match them to the possible excuses/reasons on the right: by Elsa Lisseth Chávez Orellana 1 6. lack of customer service 2 1. damaged good 3 4. an overcharge 4 2 goods never arrived 5 5. an overdue paymen 6 3. a late delivery e. bad handling c. a missing order d. an accounting error a. a delay at the border e. bad handling f. business is short-staffe