Matching Pairs Warm vs Cold TransferOnline version Match the transfer function with the statement by Terry Ferguson 1 Knowledge answer that gives you instructions if you should transfer a caller to Tier 2 2 A term used to define speaking to a Tier 2 representative to obtain information without completing the transfer 3 Type of transfer that is used when you do not need to introduce the call before completing the transfer. 4 You must remain on the line to ensure that the call goes to voicemail and that the mailbox is not full 5 What other unit uses a Cold transfer that deals with parents and student services? 6 Never transfer a caller 7 A Cold transfer is used for what unit in HR Connect that deals with applying for Health Care 8 Transfers to Tier 2 must be completed using what telephony software? 9 Type of transfer that is used when you need to place your caller on hold while you introduce the transfer to the Tier 2 Specialist. 10 You can also transfer a call if who directs you to do it? Your supervisor Transferring Callers to Voice Mail Harmony Call Outs based on their request to be transferred Warm Transfer P311 Benefits Cold Transfer Oracle solution
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