Matching Pairs Warm vs Cold TransferOnline version Match the transfer function with the statement by Terry Ferguson 1 A term used to define speaking to a Tier 2 representative to obtain information without completing the transfer 2 Type of transfer that is used when you do not need to introduce the call before completing the transfer. 3 What other unit uses a Cold transfer that deals with parents and student services? 4 Transfers to Tier 2 must be completed using what telephony software? 5 You can also transfer a call if who directs you to do it? 6 Knowledge answer that gives you instructions if you should transfer a caller to Tier 2 7 You must remain on the line to ensure that the call goes to voicemail and that the mailbox is not full 8 Type of transfer that is used when you need to place your caller on hold while you introduce the transfer to the Tier 2 Specialist. 9 Never transfer a caller 10 A Cold transfer is used for what unit in HR Connect that deals with applying for Health Care Oracle solution Transferring Callers to Voice Mail Cold Transfer Call Outs Benefits based on their request to be transferred P311 Your supervisor Warm Transfer Harmony
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