Fill in the Blanks ACTIVE Net Support Training Lesson 12 ReviewOnline version Learners will test their knowledge about ACTIVE Net Support Training Module 4 using this review game. by Elizabeth Halter 1 Facilities financial transactions organization Workstations 1 . Locations are structured like a hierarchy , with the ( the client ) at the top of the list , followed by site , center , and facility . 2 . Organizations have sites , which are the administrative groups that control the information for their ACTIVE Net accounts . 3 . are the spaces or resources that may be booked or reserved . 4 . Workstations identify the location of in ACTIVE Net . 5 . allow part - time users to share a computer . 2 upload recycle retire 6 . A system user might an image in ACTIVE Net to use as a banner logo . 7 . A user may an uploaded file when it is no longer being used and unable to be deleted . 8 . A user may an uploaded file to save server memory space . 3 tabs Label System banner specific User Customized user 9 . The banner area contains , or quick launch icons , that link to ACTIVE Net's main modules . 10 . Banner tabs may be configured system - wide or system - . 11 . Banner tab text may be configured using the field . 12 . The ANN to customize banner tabs for specific users is - Administration : System Settings > 4 rejected server email receipt transaction automatic payment 13 . It is important to set up the correctly because this is what enables ACTIVE Net to send emails to customers . 14 . If the emails setting is enabled , the payer automatically receives an email receipt for any transaction they make at the front desk . 15 . If the payment plan notification emails setting is enabled , the customer receives an email when an automatic was processed successfully . 16 . The failed scheduled payment notification emails setting allows you to select system users to notify by email when scheduled payments are or decline d 5 Skip dates same site specific 17 . are the dates when facilities are closed . 18 . Skip dates can be either system - wide or - . 19 . If a skip date occurs on the date each year , check the Skip Every Year ? check box . 6 business leader seven Volume team Now System Service Settings Peak 20 . Periods are periods of time when an organization has an upcoming registration period that will have higher than the average number of customers on their Public Facing Site . 21 . ACTIVE Net needs to know about an organization ? s Peak Volume Period days in advance . 22 . The navigation path to put in a Peak Volume Request is Administration : > Peak Volume Periods . 23 . As a Tier 1 support agent , you will need to email your for escalation and create a ticket when you receive a Peak Volume Request ticket in Salesforce . 7 Web trainer system database administrator Admin copy site 24 . If a support agent wants to troubleshoot a problem , they need to make a to see the current live site in the trainer site . 25 . Before making a database copy , get permission from one of the following people : system user , , main ACTIVE Net contact . 26 . Verify that a database copy can be completed without impacting tests or training in the . 27 . The navigation path to access the area to copy a live site is - Administration : > Copy DB to Trainer .
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