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ACTIVE Net Support Training Lesson 12 Review

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ACTIVE Net Support Training Lesson 12 Review

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Learners will test their knowledge about ACTIVE Net Support Training Module 4 using this review game.

Created by

Elizabeth Halter
Elizabeth Halter
United States

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ACTIVE Net Support Training Lesson 12 Review
 

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ACTIVE Net Support Training Lesson 12 ReviewOnline version

Learners will test their knowledge about ACTIVE Net Support Training Module 4 using this review game.

by Elizabeth Halter
1

Workstations transactions financial Facilities organization

1 . Locations are structured like a hierarchy , with the ( the client ) at the top of the list , followed by site , center , and facility .
2 . Organizations have sites , which are the administrative groups that control the information for their ACTIVE Net accounts .
3 . are the spaces or resources that may be booked or reserved .
4 . Workstations identify the location of in ACTIVE Net .
5 . allow part - time users to share a computer .

2

upload retire recycle

6 . A system user might an image in ACTIVE Net to use as a banner logo .
7 . A user may an uploaded file when it is no longer being used and unable to be deleted .
8 . A user may an uploaded file to save server memory space .

3

user User System Label specific tabs Customized banner

9 . The banner area contains , or quick launch icons , that link to ACTIVE Net's main modules .
10 . Banner tabs may be configured system - wide or system - .
11 . Banner tab text may be configured using the field .
12 . The ANN to customize banner tabs for specific users is - Administration : System Settings >

4

server payment receipt automatic transaction rejected email

13 . It is important to set up the correctly because this is what enables ACTIVE Net to send emails to customers .
14 . If the emails setting is enabled , the payer automatically receives an email receipt for any transaction they make at the front desk .
15 . If the payment plan notification emails setting is enabled , the customer receives an email when an automatic was processed successfully .
16 . The failed scheduled payment notification emails setting allows you to select system users to notify by email when scheduled payments are or decline d

5

Skip site specific dates same

17 . are the dates when facilities are closed .
18 . Skip dates can be either system - wide or - .
19 . If a skip date occurs on the date each year , check the Skip Every Year ? check box .

6

Peak Service seven Volume team Now business Settings leader System

20 . Periods are periods of time when an organization has an upcoming registration period that will have higher than the average number of customers on their Public Facing Site .
21 . ACTIVE Net needs to know about an organization ? s Peak Volume Period days in advance .
22 . The navigation path to put in a Peak Volume Request is Administration : > Peak Volume Periods .
23 . As a Tier 1 support agent , you will need to email your for escalation and create a ticket when you receive a Peak Volume Request ticket in Salesforce .

7

administrator Admin site system copy Web database trainer

24 . If a support agent wants to troubleshoot a problem , they need to make a to see the current live site in the trainer site .
25 . Before making a database copy , get permission from one of the following people : system user , , main ACTIVE Net contact .
26 . Verify that a database copy can be completed without impacting tests or training in the .
27 . The navigation path to access the area to copy a live site is - Administration : > Copy DB to Trainer .