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Telephoning - Vocabulary

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Telephoning - Vocabulary

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Played 70
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About this activity

Complete the sentences with the given words.

Created by

Ana González
Ana González
Spain

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Telephoning - Vocabulary
 

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Telephoning - VocabularyOnline version

Complete the sentences with the given words.

by Ana González
1

hold impolite place extension greet caller complaint

- When you answer the phone , it's important to the caller with a friendly and professional tone .
- It's considered to interrupt someone while they are speaking .
- The on the line is inquiring about your product offerings .
- If you need to speak with someone in another department , you may have to dial their .
- Can you please for a moment while I check the availability ?
- You can an order by contacting our sales department .
- If you have a , please let us know , and we will address it promptly .

2

request polite callback transfer etiquette invoice receiver apply

- Always remember to use language , even in challenging situations or conversations .
- Understanding workplace is crucial for maintaining a positive and professional environment .
- The of the message should acknowledge understanding by confirming the details .
- I'll your call to the sales department for further assistance .
- Please provide a number so we can reach you with the information you requested .
- You can a copy of the company's brochure for more information .
- The for the services will be sent to you by the end of the month .
- If you're interested in joining our team , you can for the open position online .

3

put ask provide regard voicemail say query available

- When assisting a customer , make sure to clear and accurate information .
- If the line is busy , you can leave a with your contact details .
- I'll through your call to the customer service desk .
- Could you her to send me the invoice ?
- If you have any questions or concerns , feel free to our support team .
- With to your inquiry , we will get back to you as soon as possible .
- I'm currently to assist you with any questions or concerns .
- Could you I'll call her back this afternoon ?

 
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