Matching Pairs AIDET Matching Pairs GameOnline version Match the AIDET components with their descriptions in this interactive game! by Pam Ballance 1 Communication 2 Customer Experience 3 Duration 4 Thank You 5 Acknowledge 6 Introduction 7 AIDET 8 Explanation Best Practice Framework Most import behavoir in healthcare Make eye contact Perception of services or care received Do you have any additional questions or concerns? How long will a procedure take? Escort people where they need to go Express gratitude and appreciation