Fill in the Blanks The customer journey at the Hilton.Online version Complete the text about the customer journey. by R Aldeco 1 bed service clean farewell welcome breakfast There are some basic areas on the journey , like a nice on arrival , a room and a comfortable , a good , and a friendly and helpful . 2 guest make customer staff arrive We ? re looking at the journey . It is the path a takes when they at the hotel , actually already when they the reservation . 3 reservation Internet room service staff continues door It probably starts on the or the moment they are on the phone making a , and then it when they arrive , when they walk into the front , when they check - in , when they have the first interaction with the hotel on arrival . 4 clothes bed room mini-bar The next step is the itself . In the room they can order room service , or they can put into the laundy or dry cleaning , they sleep in the obviously , the room is being cleaned every day . 5 cars conference restaurant bar The next day they take breakfast , perhaps in the , they may use their mini , they may attend a in the hotel and use the meeting rooms in the business centre , or they attend an event in town and may need a taxi . 6 pay welcome receive check go At some stage they will then leave ? so they back to Reception , they will the bill and out and hopefully a friendly goodbye and farewell . So all that is the customer experience and the customer journey as we call it .
New game