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Froggy Jumps
Froggy Jumps

Super Cx Presencial Medellín

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Super Cx Presencial Medellín

Froggy Jumps

Played 18
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About this activity

Vamos a conocer tus conocimientos de super cx

Created by

EducaplayMELI
EducaplayMELI
Colombia
This game is a version of
Super Cx Presencial Bogotá

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Super Cx Presencial Medellín
 

Froggy Jumps

Super Cx Presencial MedellínOnline version

Vamos a conocer tus conocimientos de super cx

by EducaplayMELI
1

Según Super CX nuestra frase "Generar experiencias extraordinarias para nuestros usuarios” se entiende como el propósito de:

2

De acuerdo a Super Cx ¿Solo aplicando una excepción al usuario puedo garantizar una experiencia extraordinaria?

3

¿Cuál de estas 3 capabilities te permite descifrar el problema o duda del usuario, mientras realiza la gestión del caso?

4

Complete la frase “ En Super Cx resolver es más que __________”

5

¿El objetivo de Super CX es brindar una atención extraordinaria sin afectar la productividad?

6

¿Qué es la resolución, según Super Cx?

7

En Super CX descubrimos que podemos mostrar empatía...

8

Según Super CX, identificar el perfil del usuario, crear una conexión con él y hacer preguntas adecuadas es parte de la:

9

En Super Cx Conocimos diferentes técnicas de sondeo, cual de ellas tienen opciones de respuesta ilimitadas y proporcionan información específica:

10

Super CX nos enseñó que en muchos casos no podemos resolver el problema del usuario, pero podemos:

 
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