Fill in the Blanks B1.3.U17 Bay Mobile customer helplineOnline version Listen to the conversation. Clic on the words on the right to complete the conversation. by Esmeralda Avila 1 code high troubleshooting internet date security credit card address bundles out expiration speed package filled billing Richard : Thank you for calling the Bay Mobile customer helpline . This is Richard . Emily : Good morning , I ? m having some trouble with my online account . Richard : What seems to be the problem ? Emily : I ? m trying to change my address , and the page isn ? t working . I have the change of address form but it keeps giving me a 'page error' response . Richard : OK , I can help you with that . You get that response on the change of address form ? Emily : Yes . The rest of the website is working . Richard : OK , let ? s try a few common problems . Is your internet connection working ? Emily : Yes , I can load other pages . Richard : Have you tried to submit the form more than once ? Emily : I tried it three times . Richard : Did you fill in every part of the form ? Emily : Yes , I filled in all of the information required . Richard : Try filling it in one more time . Emily : I did , but I got the same message again . Richard : OK . Having tried everything , I will let the internet service department know about the problem with the website . I can help you change your over the phone . Let me find your account . Can you give me the last four digits of the on the account ? Emily : 3432 . Richard : And the ? Emily : 04 / 2020 . Richard : And the for the credit card ? Emily : 009 Richard : OK . Great . Are you changing your billing address or your service address ? Emily : Both . Richard : OK , your account information is loading . Could you hold on for a minute , please ? Emily : Sure . Richard : Thanks for holding . Hmmm . I see on your account that you don ? t have our best . Would you consider changing ? Given that you ? re moving homes , it might be nice to have faster internet as well ! Emily : Given our present move , we don ? t have a lot of extra money to spend . Richard : For ten dollars more a month , we can get you - internet . Emily : Not today , Richard . I just want to change the address and have the new service set up . Richard : No problem . Let ? s get that change of address done !
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