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B1.3.U17 Bay Mobile customer helpline

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About this activity

Listen to the conversation. Clic on the words on the right to complete the conversation.

Created by

Esmeralda Avila
Esmeralda Avila
Mexico

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B1.3.U17 Bay Mobile customer helpline
 

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B1.3.U17 Bay Mobile customer helplineOnline version

Listen to the conversation. Clic on the words on the right to complete the conversation.

by Esmeralda Avila
1

credit out high security expiration code address internet card speed troubleshooting filled billing package bundles date

Richard : Thank you for calling the Bay Mobile customer helpline . This is Richard .
Emily : Good morning , I ? m having some trouble with my online account .
Richard : What seems to be the problem ?
Emily : I ? m trying to change my address , and the page isn ? t working . I have the change of address form but it keeps giving me a 'page error' response .
Richard : OK , I can help you with that . You get that response on the change of address form ?
Emily : Yes . The rest of the website is working .
Richard : OK , let ? s try a few common problems . Is your internet connection working ?
Emily : Yes , I can load other pages .
Richard : Have you tried to submit the form more than once ?
Emily : I tried it three times .
Richard : Did you fill in every part of the form ?
Emily : Yes , I filled in all of the information required .
Richard : Try filling it in one more time .
Emily : I did , but I got the same message again .
Richard : OK . Having tried everything , I will let the internet service department know about the problem with the website . I can help you change your over the phone . Let me find your account . Can you give me the last four digits of the on the account ?
Emily : 3432 .
Richard : And the ?
Emily : 04 / 2020 .
Richard : And the for the credit card ?
Emily : 009
Richard : OK . Great . Are you changing your billing address or your service address ?
Emily : Both .
Richard : OK , your account information is loading . Could you hold on for a minute , please ?
Emily : Sure .
Richard : Thanks for holding . Hmmm . I see on your account that you don ? t have our best . Would you consider changing ? Given that you ? re moving homes , it might be nice to have faster internet as well !
Emily : Given our present move , we don ? t have a lot of extra money to spend .
Richard : For ten dollars more a month , we can get you - internet .
Emily : Not today , Richard . I just want to change the address and have the new service set up .
Richard : No problem . Let ? s get that change of address done !

 
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