Matching Pairs Phone callsOnline version Practice formal language to start a phone call by Michelle Mora 1 Complete: I'm calling _____ Mr. Preston 2 Complete: Can I ______ a message? 3 Hold on 4 To call back 5 The line is engage 6 I'm afraid that... 7 He's not picking up 8 Is Mr. Rodriguez available? The person is busy so he/she cannot answer right now He is not answering the phone The speaker wants to know if the person is able to take the phone call. leave A formal way to apologize for Another way to say "a moment" To phone a person later