Matching Pairs Phone callsOnline version Practice formal language to start a phone call by Michelle Mora 1 The line is engage 2 I'm afraid that... 3 Complete: I'm calling _____ Mr. Preston 4 He's not picking up 5 Hold on 6 Is Mr. Rodriguez available? 7 To call back 8 Complete: Can I ______ a message? He is not answering the phone for Another way to say "a moment" The person is busy so he/she cannot answer right now The speaker wants to know if the person is able to take the phone call. leave A formal way to apologize To phone a person later