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Calidad

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About this activity

En este juego, los jugadores deben determinar si los elementos presentados cumplen con los estándares de calidad. Responde con ✅ si crees que el elemento es de calidad, o con ❌ si no lo es.

Created by

Diana Espinosa
Diana Espinosa
Mexico

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Calidad
 

CalidadOnline version

En este juego, los jugadores deben determinar si los elementos presentados cumplen con los estándares de calidad. Responde con ✅ si crees que el elemento es de calidad, o con ❌ si no lo es.

by Diana Espinosa
1

Si no mencionas script de medicamento refrigerado y controlado, es motivo de penalización?

2

Debes ofertar por lo menos 2 productos de laboratorios prioritarios para no sér penalizado?

3

La personalización en llamada debe ser al menos 3 veces, sin importar la duración de la misma

4

Ofertar a clientes Farmapronto es opcional?

5

El tiempo máximo para retomar la llamada con el cliente es de 30 segundos?

6

En llamada de salida, debes confirmar: número de cliente y nombre de farmacia, así como, solicitar nombre y apellido de quien te atiende?

7

En petición de pedido por parte de un Representante de ventas, puedes capturar pedido para un cliente de otro CDR?

8

Si no ofertas, el porcentaje de afectación en tu monitoreo es del 15%?

9

En caso de detectar desconcentración en tu llamada, el porcentaje de afectación en la cédula de Calidad es de 5%?

10

Si capturas pedido a un código de cliente erróneo, es motivo de reporte escrito?

11

Cuando se comunica un RV debes solicitar: nombre completo, CDR ñ, teléfono, número de empleado?

12

Cuando se comunica un representante SAFE debes solicitar NIP y validar en el archivo vigente que este activo?

 
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