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Froggy Jumps
Froggy Jumps

TEMA 1 CALIDAD EN EL SERVICIO

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TEMA 1 CALIDAD EN EL SERVICIO

Froggy Jumps

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About this activity

Factores importantes que debemos conocer para una atención de calidad con el huesped.

Created by

Maria Antonieta Moreno Velazquez
Maria Antonieta Moreno Velazquez
Mexico

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TEMA 1 CALIDAD EN EL SERVICIO
 

Froggy Jumps

TEMA 1 CALIDAD EN EL SERVICIOOnline version

Factores importantes que debemos conocer para una atención de calidad con el huesped.

by Maria Antonieta Moreno Velazquez
1

¿Cuáles son los aspectos que se toman en cuenta para la calidad en el servicio?

2

Señala la clasificación correcta de los aspectos conductuales.

3

Clasificación de los aspectos técnicos en la Calidad en el servicio.

4

No fumar en horas de trabajo, no comer, no masticar chicle, no correr, no gritar; esto corresponde a lo sioguiente:

5

Portar gafete y llevar el calzado limpio corresponde a:

6

Baño diario, cabello y manos limpias corresponde a:

7

Para ser amables y corteses con los huespedes debemos de:

8

Confirmar datos al huesped para evitar problemas futuros, es parte de la:

9

Sonreir y ver al huesped de frente es parte de la:

10

Utilizar palabras de cortesía y cuidar el tono de voz, es parte de la:

 
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