Froggy Jumps Customer Value and Satisfaction QuizOnline version Test your knowledge on customer value and satisfaction concepts! by sarah ayyad 1 What is customer value? a The total cost of a product. b The number of customers a business has. c The perceived benefit gained from a product or service. 2 How is customer satisfaction typically measured? a By the number of products sold. b Through surveys and feedback forms. c By sales revenue only. 3 What can enhance customer value? a Lowering prices only. b Increasing product quantity. c Providing exceptional service and quality. 4 Which factor is crucial for customer satisfaction? a Meeting or exceeding customer expectations. b Having a large product range. c Offering the lowest price. 5 What is a common consequence of high customer satisfaction? a Increased customer loyalty. b Decreased market share. c Higher product costs. 6 Which of these is NOT a component of customer value? a Price of the product. b Quality of the product. c Company reputation. 7 What role does feedback play in customer satisfaction? a It helps businesses improve their offerings. b It only serves as a marketing tool. c It has no impact. 8 What is the relationship between customer value and price? a Price is irrelevant to customer value. b Lower price always means higher value. c Higher value can justify a higher price. 9 What is a key driver of customer loyalty? a Aggressive marketing. b Frequent discounts. c Consistent positive customer experiences. 10 Which metric is often used to gauge customer satisfaction? a Inventory Turnover Ratio. b Net Promoter Score (NPS). c Gross Profit Margin.
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