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Crossword Puzzle
Crossword Puzzle

CRUSIGRAMA

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CRUSIGRAMA

Crossword Puzzle

Abran palabra de la terminología de contact center

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About Crossword Puzzle
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Created by

alejandra cotrina
alejandra cotrina
Colombia

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Crossword Puzzle

CRUSIGRAMAOnline version

Abran palabra de la terminología de contact center

by alejandra cotrina
1

Acción emprendida para eliminar las causas de una No-Conformidad, de un defecto o cualquier otra situación no deseable existente

2

Tiempo medio de conversación

3

La traducción no literal de “Grupos de atención”. Es una asignación lógica definida en el ACD, donde pueden obtenerse información de control seguimiento de la campaña asociada a este grupo de personas que atienden el servicio asociado

4

Average Speed Answer, velocidad promedio de respuesta

5

Identificador automático del número

6

Abreviatura de “Automatic Call Diatribution” es decir, distribuidor automático de llamadas

3
4
2
6
5
 
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