EWTEC6 Version and Model2Online version Students will watch the video and answer the questions by Patricia Machado 1 The use of "will" in the sentence "I'll be happy to check that for you." shows that the technician Select one or more answers a makes a promise to the customer b predicts the customer's tech problem c makes a plan to ask someone's help d voluntarily offers to help the customer 2 What is a laptop? Select one or more answers a A type of software b A device c A browser d A type of operating system 3 Why does the technician ask 'Do I have everything right?' Select one or more answers a To make sure she understands the tech problem b To collect more information about the tech problem c To find out what the tech problem is d To be nice to the customer 4 What type of question is "Did you receive any error messages?" Select one or more answers a Choice question b Yes/No Question c WH- Question d Confirmation Question 5 When did the customer start to receive error messages? Select one or more answers a After updating his operating sytem b After logging in c After upgrading his browser d After upgrading the router 6 What does the technician mean when she says "Got it?" Select one or more answers a I have your laptop. b I can see your browser. c I will fix the problem. d I understand.