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Crossword Puzzle
Crossword Puzzle

Calidad en el servicio

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If you wish, you can download a demo game here and test its integration:

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Calidad en el servicio

Crossword Puzzle

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About this activity

La siguiente actividad es referente a la información sobre calidad en el servicio, para ello tendrán que leer y analizar la información de la ppt sobre el mismo.

Created by

Centro de Desarrollo de Negocios
Centro de Desarrollo de Negocios
Mexico

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Calidad en el servicio
 

Crossword Puzzle

Calidad en el servicio Online version

La siguiente actividad es referente a la información sobre calidad en el servicio, para ello tendrán que leer y analizar la información de la ppt sobre el mismo.

by Centro de Desarrollo de Negocios
1

Hacerte cargo de las necesidades de tu cliente, manifestando amabilidad y prestancia

2

Es la determinación de clientes, detectar sus necesidades, planear, crear y prestar los servicios así como la evaluación y satisfacción de los mismos.

3

El cliente por encima de todo es un ____________________

4

Es la producción de una experiencia de satisfacción para el cliente

5

Momentos de ___________________ son donde la percepción de la calidad del servicio es pésima

6

Son momentos________________ cuando se busca maximizar el impacto positivo en el cliente.

7

Es satisfacción de las necesidades del cliente de acuerdo a sus requerimientos

8

Es el momento de la _______________ cualquier evento, por breve que sea, en el que el cliente entra en contacto con cualquier persona o aspecto de la organización en el que se produce una impresión sobre la calidad del servicio

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