Fill in the Blanks Travel serviceOnline version fill in the gaps by Елена Awramenko 1 lobby rooms conditioning carry When name receptionist help provides escorts luggage front reception arrive message They show When hotel guests , they expect the office clerks to offer them a nice welcome . will want someone to them in checking - in . The front office is in the of a hotel . It consists of the reservation department and the desk or the front desk . The reservation department booking of the hotel rooms . The front desk provides sales of rooms , guest registration , key service , and mail service , guest accounts . The or the room clerk will help the guest to check in . the receptionist watches the guest arrive , he meets and greets him . The receptionist asks the guest to fill in a registration form and assigns a room to him . A hotel guest always wants someone to take care of his room key . The front desk will do it . There is often a key drop at the desk . When hotel guests check in , they expect someone to show them to their . They also want someone to help them with their . Often guests would like some employee to run errands for them . These are duties of the bell service . At the head of the bell service is the bell captain . The bell captain ? s post is next to the front desk . The bell captain directs bellmen . The bellman the guest to his room . He must where the light switches are . He must also explain how to use the room appliances : the TV - set , telephone , air - . In many hotels the bellman also carries the guest ? s luggage . But some hotels have got porters who must the luggage . The bellman also run errands for the guests . They can even page guests in the hotel . You can see a bellman carry a sign with the of the guest whom he is paging . Or you can hear a bellman call out the name while he is carrying the sign .
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