Crossword Puzzle ImpoundsOnline version Everything you need to know about impounds! by Ms. Michelle 1 What a customer might request if the vehicle is impounded after the acount is paid off 2 The department you transfer to if the account is already in a "T" route state 3 Where you transfer a call if the account is charged off 4 When in the custody of a third party, a vehicle is considered to be what? 5 You should do this to the account with the details of the call 6 A potential location of one of our vehicles if the customer hasn't paid their car repair bill 7 A third party who could potentially have custody of our vehicle 8 How many steps are there prior to transferring a caller to Loss Mitigation if the account isn't already in a "T" route state? 9 The display screen where you input the gathered information 10 How you should route the account for an impound call 2 3 6 4 5 7 9 10 7 8 6