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Job roles in Front office and marketing

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Job roles in Front office and marketing

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About this activity

Completing blanks for students to revise job roles

Created by

J Galea
J Galea
Malta

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Job roles in Front office and marketing
 

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Job roles in Front office and marketingOnline version

Completing blanks for students to revise job roles

by J Galea
1

plans offers plannin competitive customers online promoting advertising revenue advertisement research media media clients marketing promotional

The Sales and Marketing department is responsible for the business , attracting , and driving ( income ) through strategic campaigns and sales efforts .

It develops , branding , and strategies while maintaining relationships with , partners , and . Additionally , the department conducts market , analyses trends , and creates special to enhance the company's edge .

Roles and responsibilities :
Marketing strategies and
Work with agencies
Manage bookings
Content creation / social
Events

2

brand marketing advertising customer products growth planning trends media

Responsible for and executing campaigns to promote , services , or the . They analyse market , manage social , create content , and collaborate with other departments to drive engagement and business .

3

relationships potential customer negotiate strong relationships targets satisfaction sales

Responsible for identifying clients , building , and promoting products or services to drive .
They manage leads , deals , and work to meet sales while ensuring and maintaining client .

4

expectations conferences logistics vendors events organising functions smoothly budget

An Events Coordinator is responsible for planning , , and executing such as , weddings , and corporate . They manage , coordinate with , and ensure that events run while meeting client and requirements .

5

complaints welcoming professional outs hospitality friendly guests ins enhance experience reservations inquiries

The front office department is the face of a establishment , responsible for guests , handling , check - , and check - . It ensures smooth communication between and other departments to the overall guest . Additionally , the department manages , billing , and guest while maintaining a and atmosphere .

6

out guests calls phone instruction guests hotel information reservations check rooms ID greeting outs keys requests facilties inquiries

A receptionist is responsible for and assisting , managing - ins and check - , and handling . They also answer , respond to , and ensure smooth communication between and other departments .

Duties :
Greeting guests
Handling special ( flowers in the room )
Check in guests ( guest arrives in the hotel - copy of / passport ) / check guests
Take reservation
Providing to guests
Give and details
Explain hotel to guests
Assigning and providing guest room

7

experience attractions transportation personalised reservations requests knowledge stay enhance

Assists guests by providing services , such as arranging , booking , recommending local , and fulfilling special . They aim to the guest by offering expert and ensuring all guest needs are met during their .

8

rooms hotel guiding delivered experience assisting luggage items general

A porter is responsible for guests with their , ensuring it is safely to and from guest . They may also help with transporting around the , guests to their rooms , and offering assistance to enhance the guest .

9

requests visits relationships satisfaction complaints positive

Is responsible for ensuring a and personalised experience for guests by addressing their needs , concerns , and special .
They assist with check - ins , resolve , and foster strong with guests to enhance and encourage repeat .

 
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