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Froggy Jumps
Froggy Jumps

Desafío ISO 20000-1

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Desafío ISO 20000-1

Froggy Jumps

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About this activity

Pon a prueba tus conocimientos sobre la gestión de servicios de TI y la norma ISO 20000-1.

Created by

Pablo Vasquez
Pablo Vasquez
Chile

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Desafío ISO 20000-1
 

Froggy Jumps

Desafío ISO 20000-1Online version

Pon a prueba tus conocimientos sobre la gestión de servicios de TI y la norma ISO 20000-1.

by Pablo Vasquez
1

¿Cuál es el objetivo principal de la gestión de servicios de TI?

2

¿En qué año se publicó por primera vez la norma ISO 20000-1?

3

¿Con qué estándar británico se basa ISO 20000-1?

4

¿Qué norma se relaciona con la gestión de calidad y comparte principios con ISO 20000-1?

5

¿Cuál es un beneficio de la certificación en ISO 20000-1?

6

¿Qué marco proporciona directrices para la gestión eficiente de servicios de TI?

7

¿Qué norma se integra con ISO 20000-1 para reforzar la seguridad de la información?

8

¿Qué permite la implementación de un sistema de gestión basado en ISO 20000-1?

9

¿Qué aspecto clave se mejora con la gestión de servicios de TI?

10

¿Cuál es un resultado de una gestión deficiente de servicios de TI?

 
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