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Froggy Jumps
Froggy Jumps

Desafío de Atención Telefónica

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Desafío de Atención Telefónica

Froggy Jumps

Played 20 %Accuracy 90 Average time 01:10
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About this activity

Pon a prueba tus conocimientos sobre atención telefónica con estos casos prácticos.

Created by

Jose Antonio Rubio Balsas
Jose Antonio Rubio Balsas
Spain

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Desafío de Atención Telefónica
 

Froggy Jumps

Desafío de Atención TelefónicaOnline version

Pon a prueba tus conocimientos sobre atención telefónica con estos casos prácticos.

by Jose Antonio Rubio Balsas
1

¿Cuál es el objetivo principal de la atención telefónica?

2

¿Qué técnica es clave en la atención telefónica?

3

¿Cómo se debe iniciar una llamada de atención telefónica?

4

¿Qué se debe hacer si no se conoce la respuesta a una consulta?

5

¿Cuál es una buena práctica al finalizar una llamada?

6

¿Qué tono debe usarse en la atención telefónica?

7

¿Por qué es importante el seguimiento tras una llamada?

8

¿Qué se debe evitar durante una llamada?

9

¿Cuál es una señal de que un cliente está insatisfecho?

10

¿Qué herramienta puede ayudar en la atención telefónica?

 
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