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Froggy Jumps
Froggy Jumps

Desafío de Soporte Técnico a Distancia

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Desafío de Soporte Técnico a Distancia

Froggy Jumps

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About this activity

Pon a prueba tus conocimientos sobre soporte técnico a distancia con estas preguntas desafiantes.

Created by

Xochilt Guadalupe De la rosa Vasquez
Xochilt Guadalupe De la rosa Vasquez
Mexico

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Desafío de Soporte Técnico a Distancia
 

Froggy Jumps

Desafío de Soporte Técnico a DistanciaOnline version

Pon a prueba tus conocimientos sobre soporte técnico a distancia con estas preguntas desafiantes.

by Xochilt Guadalupe De la rosa Vasquez
1

¿Cuál es la primera pregunta que se debe hacer al usuario?

2

¿Qué herramienta se utiliza comúnmente para el acceso remoto?

3

¿Qué información es crucial para diagnosticar un problema?

4

¿Cómo se verifica la conexión a internet del usuario?

5

¿Qué se debe hacer si el usuario no entiende las instrucciones?

6

¿Qué es un ticket de soporte?

7

¿Qué se debe hacer después de resolver un problema?

8

¿Cuál es una buena práctica al comunicarse con el usuario?

9

¿Qué se debe hacer si el problema persiste?

10

¿Qué información se debe recopilar al inicio de una llamada?

 
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