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Froggy Jumps
Froggy Jumps

CallFlow Quiz

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CallFlow Quiz

Froggy Jumps

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About this activity

Test your knowledge on IUH callflow and procedures!

Created by

Jonathan David Montero Mcmillan
Jonathan David Montero Mcmillan
Dominican Republic

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CallFlow Quiz
 

Froggy Jumps

CallFlow QuizOnline version

Test your knowledge on IUH callflow and procedures!

by Jonathan David Montero Mcmillan
1

Where can we find the CS Knowledge Base 2.0?

2

How long is a wirtten authorization valid for?

3

Where do we find verbal authorizations?

4

Where do we send the PT if they request a supervisor?

5

Who works with bankruptcy?

6

How long does it take for PFN portal requests to be completed?

7

Do we send Bad Debt Recalls?

8

If you cannot leave your notes in the CPS noting tool, what should you do?

9

What is the max we can leave a PT on hold for when we are working on their account? (not transferring)

10

If the PT wants any physical documents such as payment reciepts, itemized statments or claim forms, where do we send them?

 
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