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Froggy Jumps
Froggy Jumps

Comunicación asertiva en el entorno laboral

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Comunicación asertiva en el entorno laboral

Froggy Jumps

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About this activity

Pon a prueba tus conocimientos sobre comunicación asertiva y servicio al cliente.

Created by

YSA YINET ABREU RODRIGUEZ
YSA YINET ABREU RODRIGUEZ
Dominican Republic

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Comunicación asertiva en el entorno laboral
 

Froggy Jumps

Comunicación asertiva en el entorno laboralOnline version

Pon a prueba tus conocimientos sobre comunicación asertiva y servicio al cliente.

by YSA YINET ABREU RODRIGUEZ
1

¿Qué es la comunicación asertiva?

2

¿Cuál es un beneficio de la comunicación asertiva en el servicio al cliente?

3

¿Qué técnica ayuda a practicar la comunicación asertiva?

4

¿Cómo se debe manejar una queja de un cliente asertivamente?

5

¿Qué es la escucha activa?

6

¿Cuál es una barrera para la comunicación asertiva?

7

¿Qué papel juega la empatía en el servicio al cliente?

8

¿Qué se debe evitar en la comunicación asertiva?

9

¿Cuál es un ejemplo de comunicación asertiva?

10

¿Qué actitud se debe tener al recibir críticas en el servicio al cliente?

 
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