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PETICIONES, QUEJAS, RECLAMOS

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PETICIONES, QUEJAS, RECLAMOS

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Peticiones

Created by

WENDY YURANI BOHORQUEZ MIELES
WENDY YURANI BOHORQUEZ MIELES
Colombia

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PETICIONES, QUEJAS, RECLAMOS
 

PETICIONES, QUEJAS, RECLAMOSOnline version

Peticiones

by WENDY YURANI BOHORQUEZ MIELES
1

¿El derecho de petición solo se puede hacer de manera escrita ?

2

El derecho de petición se utiliza para solicitar cualquier tipo de información.

3

Es necesario contratar un abogado para ingresar un derecho de petición

4

El derecho de petición puede ser utilizado para colocar una PQR.

5

El derecho de petición solo se puede crear una vez

6

Se puede hacer un reclamo por cualquier motivo general, referente a la prestación indebida de un servicio o la falta de atención de una solicitud.

7

Los reclamos siempre deben ser resueltos en el momento de la primera interacción con la empresa

8

Los reclamos presentados en linea, tienen la misma validez que los presentados en persona.

9

Una entidad tiene 20 días hábiles, para responder una queja,

10

Una queja es una manifestación de inconformidad sobre a conducta o acción irregular en la prestación de servicios

11

Las entidades están obligadas por ley a responder todas las quejas de los usuarios

12

El CUN, se compone de 16 digitos.

 
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