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Pre-turno 1 semana de Marzo Call center

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Pre-turno 1 semana de Marzo Call center

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About this activity

Máximo plazo de presentar este pre-turno hasta el Domingo 9 de Marzo. Por favor enviar pantallazo del Pre turno a los Slack de Daniela y/o Jhaider. Ojo chicos que el resultado que en puntos será la misma en la nota para esta semana.

Created by

Jhaider Lopez Moreno
Jhaider Lopez Moreno
Colombia

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Pre-turno 1 semana de Marzo Call center
 

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Pre-turno 1 semana de Marzo Call centerOnline version

Máximo plazo de presentar este pre-turno hasta el Domingo 9 de Marzo. Por favor enviar pantallazo del Pre turno a los Slack de Daniela y/o Jhaider. Ojo chicos que el resultado que en puntos será la misma en la nota para esta semana.

by Jhaider Lopez Moreno
1

Score Satisfaction CSAT

significa kustomer

2

satisfacción servicio recibido clientes

El CSAT mide la de los con el .

3

están atención Un indica clientes

CSAT alto que los satisfechos con la .

4

analizar equipo CSAT reclamos

El de monitor puede los de los clientes para mejorar el .

5

larg negativamente factor CSAT

Un que afecta el es un tiempo de espera

 
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