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Froggy Jumps
Froggy Jumps

atencion cliente

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atencion cliente

Froggy Jumps

Played 33
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About this activity

nociones básicas

Created by

EDIGSON PERDOMO ALVARADO
EDIGSON PERDOMO ALVARADO
Colombia

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atencion cliente
 

Froggy Jumps

atencion clienteOnline version

nociones básicas

by EDIGSON PERDOMO ALVARADO
1

ALGUNOS TIPS PARA ATENDER AL CLIENTES SON...

2

se da una impresión positiva frente al cliente si...

3

cuando se presenta una persona alterada se debe.....

4

piense en el ejercito nacional, una modalidad de canal de atención al cliente en esta entidad es:

5

es un derecho del ciudadano

6

Es un proceso que se encarga de establecer una relación con el consumidor al poner a su disposición diferentes herramientas que procuran satisacer las necesidades o requerimientos de las personas frente a un producto o servicio

7

las preguntas para identificar mi cliente deben ser:

8

Es un elemento del triangulo del servicio

9

surgen cuando el cliente tiene contacto con la organización y se forma una percepcion del negocio

10

puede ser un examen o revision y control interno a las practicas de las acciones y politicas que adelanta la organizacion para medir el cumplimento de la satisfaccion y expectativas del cliente

 
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