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Froggy Jumps
Froggy Jumps

Desafío de Protocolo Telefónico

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Desafío de Protocolo Telefónico

Froggy Jumps

Played 11 %Accuracy 93 Average time 01:21
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About this activity

Pon a prueba tus conocimientos sobre los protocolos de atención telefónica.

Created by

Jose Antonio Rubio Balsas
Jose Antonio Rubio Balsas
Spain

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Desafío de Protocolo Telefónico
 

Froggy Jumps

Desafío de Protocolo TelefónicoOnline version

Pon a prueba tus conocimientos sobre los protocolos de atención telefónica.

by Jose Antonio Rubio Balsas
1

¿Cuál es el objetivo principal de un protocolo de atención telefónica?

2

¿Qué aspecto es fundamental en la atención telefónica según los protocolos?

3

¿Qué se debe hacer al recibir una llamada según los protocolos?

4

¿Por qué es importante la escucha activa en la atención telefónica?

5

¿Qué se recomienda hacer si no se conoce la respuesta a una consulta?

6

¿Qué elemento es clave para resolver conflictos en una llamada?

7

¿Cómo se debe finalizar una llamada según los protocolos?

8

¿Qué se debe evitar en el lenguaje durante una llamada?

9

¿Cuál es una buena práctica al manejar quejas telefónicas?

10

¿Qué se debe hacer para mejorar continuamente la atención telefónica?

 
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