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About this activity

Conocer la forma correcta para gestionar las FPQRS de la organización.

Created by

Vanessa Luna
Vanessa Luna
Colombia

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Conozcamos más del proceso de FPQRS
 

Conozcamos más del proceso de FPQRSOnline version

Conocer la forma correcta para gestionar las FPQRS de la organización.

by Vanessa Luna
1

¿las FPQRS son oportunidades de crecimiento?

2

¿El no contestar las FPQRS trae como consecuencia acciones de tutela entre otros ?

3

¿Tengo 15 días hábiles para responder una FPQRS y no puedo solicitar prorroga?

4

¿Si el cliente no me envía aclaración de su solicitud un día después de pedírsela puedo cerrar el caso?

5

Alineo expectativas con los clientes desde el primer momento de verdad

6

¿En caso de acercarse un cliente a la sala de negocios a preguntar una FPQRS, le manifiesto que no podemos apoyarlo?

7

¿En el Centro de Experiencia centralizamos todas las FPQRS?

8

¿El tiempo de la FPQRS se para cuando solicito una aclaración al cliente?

9

¿Si la FPQRS no es de mi área, simplemente no la gestiono?

10

¿La ley 1755 de 2015 y el articulo 23 de la constitución rigen el derecho de petición?

11

¿Debemos utilizar zoho desk para gestionar y consultar las FPQRS de los clientes?

12

¿Debo registrar las felicitaciones de los clientes?

 
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