1CM INTROD UNIT 7 VIDEO - RECEIVING CALLS

Froggy Jumps

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Watch the video and answer the questions: https://www.youtube.com/watch?v=qkNWTW3raGE

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Andrés Navarro Lázaro

Spain

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1CM INTROD UNIT 7 VIDEO - RECEIVING CALLS


Froggy Jumps 1CM INTROD UNIT 7 VIDEO - RECEIVING CALLSOnline version Watch the video and answer the questions: https://www.youtube.com/watch?v=qkNWTW3raGE by Andrés Navarro Lázaro 1 Why is it important to answer the phone well at work? a Why is it important to answer the phone well at work? b Because it can create a good or bad impression. c Because everyone does it the same way. 2 What is the first thing you should do when answering the phone? a Smile. b Say "Hello" very quickly. c Ask who is calling. 3 Why should you listen to how other workers answer the phone at work? a To learn good phone etiquette. b To hear their private conversations. c To know all the company secrets. 4 How far should the phone be from your mouth when speaking? a Two fingers away. b One hand away. c Right against your lips. 5 What should you NOT do while answering the phone? a Speak clearly. b Eat or drink. c Have a pen and paper ready. 6 What happens if you speak too fast on the phone? a The other person may not understand you. b You will finish the call quickly. c It makes you sound smart. 7 Why is it important to have a pen and paper near the phone? a To draw pictures while talking. b To pass notes to a colleague. c To write down important information. 8 What is a professional way to answer the phone at work? a "Hello, who's this?" b "Good morning, it's CornerStone Dynamics, Adriana speaking." c "Hey, what do you want?" 9 What should you do if someone calls the wrong number? a Tell them they made a mistake and hang up. b Ignore the call. c Politely inform them and offer to help if possible. 10 What is the purpose of the video? a To teach people how to answer the phone professionally. b To entertain people with funny phone calls. c To show how to use a mobile phone.

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1CM INTROD UNIT 7 VIDEO - RECEIVING CALLS

Froggy Jumps

About this activity

Created by

Download the paper version to play

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1CM INTROD UNIT 7 VIDEO - RECEIVING CALLSOnline version

by Andrés Navarro Lázaro

Why is it important to answer the phone well at work?

What is the first thing you should do when answering the phone?

Why should you listen to how other workers answer the phone at work?

How far should the phone be from your mouth when speaking?

What should you NOT do while answering the phone?

What happens if you speak too fast on the phone?

Why is it important to have a pen and paper near the phone?

What is a professional way to answer the phone at work?

What should you do if someone calls the wrong number?

What is the purpose of the video?