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TECNICA DE ATENCIÓN AL CLIENTE

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Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.

Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.

If you wish, you can download a demo game here and test its integration:

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TECNICA DE ATENCIÓN AL CLIENTE

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About this activity

Propuesta de mejoramiento de la gestión del talento humano, prestación del servicio al cliente proveedores, tecnología y calidad.
GA6-210201052-AA1-EV01.

Created by

Yuly Carolina Atuesta Rivera
Yuly Carolina Atuesta Rivera
Colombia

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TECNICA DE ATENCIÓN AL CLIENTE
 

TECNICA DE ATENCIÓN AL CLIENTEOnline version

Propuesta de mejoramiento de la gestión del talento humano, prestación del servicio al cliente proveedores, tecnología y calidad. GA6-210201052-AA1-EV01.

by Yuly Carolina Atuesta Rivera
1

Técnica para un trato personalizado. Utiliza su nombre y canales de comunicación

2

Técnica para ofrecer una atención amable. Escucha de manera atenta y mantén una actitud positiva

3

Técnica para dar la solución. Reconoce el error y compromete a solucionarlo.

4

Técnica para empatizar. Reconoce el sentir de tus clientes.

5

Técnicas de interrogación. Utiliza preguntas cerradas, abiertas, orientadoras.

 
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