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MENGENDALIKAN PANGGILAN TELEFON

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You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.
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Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.

Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.

If you wish, you can download a demo game here and test its integration:

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MENGENDALIKAN PANGGILAN TELEFON

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Played 9
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About this activity

Adakah anda tahu cara menggunakan telefon pejabat dengan betul? Dalam permainan ini, anda akan diuji dengan soalan berkaitan etika, fungsi, dan prosedur penggunaan telefon di tempat kerja. Jawab “Yes” atau “No” untuk setiap situasi dan lihat sejauh mana anda memahami komunikasi profesional melalui telefon!

Created by

Nur Afrina Azurin
Nur Afrina Azurin
Malaysia

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MENGENDALIKAN PANGGILAN TELEFON
 

MENGENDALIKAN PANGGILAN TELEFONOnline version

Adakah anda tahu cara menggunakan telefon pejabat dengan betul? Dalam permainan ini, anda akan diuji dengan soalan berkaitan etika, fungsi, dan prosedur penggunaan telefon di tempat kerja. Jawab “Yes” atau “No” untuk setiap situasi dan lihat sejauh mana anda memahami komunikasi profesional melalui telefon!

by Nur Afrina Azurin
1

Bolehkah anda meletakkan telefon tanpa memberi salam penutup kepada pemanggil?

2

Adakah anda perlu memperkenalkan diri sebelum bercakap dalam panggilan rasmi?

3

Bolehkah anda menjawab panggilan kerja dengan suara yang tidak jelas dan nada malas?

4

Adakah wajar meletakkan pelanggan dalam “Hold” tanpa memberitahu mereka terlebih dahulu?

5

Adakah penting untuk bercakap dengan nada sopan walaupun pemanggil bersikap kasar? (

6

Bolehkah anda berkongsi maklumat sulit pelanggan melalui telefon tanpa pengesahan identiti?

 
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