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Froggy Jumps
Froggy Jumps

Desafío de Protocolos de Atención Telefónica 4

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Desafío de Protocolos de Atención Telefónica 4

Froggy Jumps

Played 8 %Accuracy 95 Average time 00:42
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About this activity

Pon a prueba tus conocimientos sobre protocolos de atención telefónica.

Created by

Jose Antonio Rubio Balsas
Jose Antonio Rubio Balsas
Spain

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Desafío de Protocolos de Atención Telefónica 4
 

Froggy Jumps

Desafío de Protocolos de Atención Telefónica 4Online version

Pon a prueba tus conocimientos sobre protocolos de atención telefónica.

by Jose Antonio Rubio Balsas
1

¿Cuál es el objetivo principal de los protocolos de atención telefónica?

2

¿Qué se debe hacer al contestar una llamada según los protocolos?

3

¿Por qué es importante escuchar activamente al cliente?

4

¿Qué se debe evitar durante una llamada telefónica?

5

¿Cuál es una técnica recomendada para manejar quejas?

6

¿Qué información es crucial recopilar durante una llamada?

7

¿Cómo se debe finalizar una llamada según los protocolos?

8

¿Qué actitud se debe mantener durante la atención telefónica?

9

¿Qué se recomienda hacer si no se puede resolver un problema en la llamada?

10

¿Cuál es la importancia de la claridad en la comunicación telefónica?

 
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