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Protocolos de comunicación telefónica

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Protocolos de comunicación telefónica

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About this activity

En este juego, los jugadores deben identificar si los términos relacionados con la comunicación telefónica son correctos o incorrectos. Responde con ✅ si el término es un protocolo de comunicación telefónica válido y con ❌ si no lo es.

Created by

Jose Antonio Rubio Balsas
Jose Antonio Rubio Balsas
Spain

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Protocolos de comunicación telefónica
 

Protocolos de comunicación telefónicaOnline version

En este juego, los jugadores deben identificar si los términos relacionados con la comunicación telefónica son correctos o incorrectos. Responde con ✅ si el término es un protocolo de comunicación telefónica válido y con ❌ si no lo es.

by Jose Antonio Rubio Balsas
1

Mantener un tono de voz amable.

2

Hablar de temas personales durante la llamada.

3

Ofrecer soluciones efectivas.

4

Agradecer al cliente por su llamada.

5

Despedirse cordialmente al finalizar la llamada.

6

Colgar la llamada sin despedirse.

7

Hablar en un tono agresivo o despectivo.

8

Escuchar atentamente al cliente.

9

Interrumpir al cliente mientras habla.

10

Transferir la llamada sin explicación.

11

Resolver las dudas del cliente de manera clara.

12

No escuchar las necesidades del cliente.

13

Permanecer calmado ante situaciones difíciles.

14

Reírse o burlarse del cliente.

15

Identificarse al inicio de la llamada.

16

Tomar notas durante la llamada para un mejor seguimiento.

17

No ofrecer ayuda adicional si es necesario.

18

Desestimar las quejas del cliente.

19

No identificar la empresa al contestar.

20

Confirmar la información proporcionada por el cliente.

 
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