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Froggy Jumps
Froggy Jumps

CALIDAD EN LA LLAMADA

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CALIDAD EN LA LLAMADA

Froggy Jumps

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About this activity

explicar el proceso de calidad en la llamada, retroalimentación y mejora continua (QA)

Created by

Claudia Patricia Beltran Castañeda
Claudia Patricia Beltran Castañeda
Colombia

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CALIDAD EN LA LLAMADA
 

Froggy Jumps

CALIDAD EN LA LLAMADAOnline version

explicar el proceso de calidad en la llamada, retroalimentación y mejora continua (QA)

by Claudia Patricia Beltran Castañeda
1

Saluda cordialmente al cliente/se presenta con nombre y apellido e informa de donde se comunica.

2

Utiliza tiempos innecesarios durante la llamada?

3

El agente durante la llamada presta atención lo que el usuario esta diciendo

4

Realiza la gestión del tratamiento de datos de manera oportuna y clara

5

Pregunta al usuario si la información suministrada es clara

6

¿Responde de manera precisa y completa a las preguntas del usuario?

7

Realiza las preguntas fijas de caracterización de la 1 a la 7 y la 10. (tener en cuenta que si la 7 o 10 es si se despliegan otras preguntas)

8

tipifico bien la llamada

9

Posee actitud de servicio/ Buen trato/ Respeto

 
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