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Froggy Jumps
Froggy Jumps

Auditoria de Sistemas

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Froggy Jumps

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About this activity

ITIL Biblioteca de infraestructura de las tecnologías de la información

Created by

Yesica Sanabria
Yesica Sanabria
Colombia

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Auditoria de Sistemas
 

Froggy Jumps

Auditoria de SistemasOnline version

ITIL Biblioteca de infraestructura de las tecnologías de la información

by Yesica Sanabria
1

¿Qué es ITIL?

2

¿ITIL nació en 1990 ?

3

¿Cuántas dimensiones tiene ITIL?

4

¿Cuántos principios conforman ITIL?

5

¿La comprensión de la experiencia del cliente y usuario debe ser administrada activamente. Este es un elemento de cuál principio guía?

6

¿El principio guía “Empezar donde se está” sugiere el uso de cuál de las siguientes actividades?

7

Es importante no comenzar de nuevo sin considerar primero lo que ya esta disponible para ser aprovechado

8

¿Qué factores comprende la Primera P del modelo PESTLE?

 
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