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Froggy Jumps
Froggy Jumps

Desafío de Transferencia de Llamadas 9

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Desafío de Transferencia de Llamadas 9

Froggy Jumps

Played 5
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About this activity

Pon a prueba tus conocimientos sobre buenas prácticas en la transferencia de llamadas.

Created by

Jose Antonio Rubio Balsas
Jose Antonio Rubio Balsas
Spain

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Desafío de Transferencia de Llamadas 9
 

Froggy Jumps

Desafío de Transferencia de Llamadas 9Online version

Pon a prueba tus conocimientos sobre buenas prácticas en la transferencia de llamadas.

by Jose Antonio Rubio Balsas
1

¿Cuál es una buena práctica al transferir una llamada?

2

¿Qué debe hacer un agente antes de transferir una llamada?

3

¿Es recomendable transferir una llamada a un departamento equivocado?

4

¿Qué información es crucial al transferir una llamada?

5

¿Cómo debe un agente finalizar una llamada antes de transferir?

6

¿Qué se debe evitar al transferir una llamada?

7

¿Qué técnica puede ayudar en la transferencia de llamadas?

8

¿Por qué es importante la transferencia de llamadas efectiva?

9

¿Qué debe hacer el agente después de transferir la llamada?

10

¿Cuál es un error común en la transferencia de llamadas?

 
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