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Crossword Puzzle
Crossword Puzzle

Crucigrama de Comunicación

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Crucigrama de Comunicación

Crossword Puzzle

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About this activity

Explora el fascinante mundo de las interacciones y el intercambio de información.

Created by

Juan Carlos Caro Sevillano
Juan Carlos Caro Sevillano
Spain

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Crucigrama de Comunicación
 

Crossword Puzzle

Crucigrama de ComunicaciónOnline version

Explora el fascinante mundo de las interacciones y el intercambio de información.

by Juan Carlos Caro Sevillano
1

Se experimenta un deseo y se conoce un medio existente capaz de satisfacerlo.

2

saber presentar argumentos de modo que la persona que está conversando sea capaz de cuestionar su postura.

3

es la percepción que tienen los clientes y el público en general sobre una empresa

4

conseguir que los clientes sigan comprando y confiando en una empresa o marca a lo largo del tiempo.

5

Conjunto de servicios y actividades que una empresa ofrece para resolver dudas, resolver problemas.

6

Proceso de prestar atención completa y con empatía a lo que la otra persona está diciendo, interpretando tanto el mensaje verbal como no verbal.

7

Persona que disfruta habitualmente de un servicio o del empleo de un producto.

8

Manifestación de desagrado que procede del consumidor o del usuario en cualquier momento, sin llegar a ejecutar una reclamación.

9

Manifestación sobre una situación negativa donde se realiza una solicitud de forma expresa o tácita.

10

Persona que compra un producto o contrata un servicio.

9
5
7
3
4
10
2
1
8
 
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