Dispatch Quiz

Froggy Jumps

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Played 9 %Accuracy 30 Average time 00:46

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About this activity

Test your knowledge on our dispatch protocols.

Created by

Keavy

United States

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Top 10 results

#	Player	Accuracy	time
1	Keavy March 19, 2025	% 100	01:08
2	Jamie March 19, 2025	% 100	01:14
3	shealynne March 19, 2025	% 90	01:11
4	Maricela March 19, 2025	% 90	01:19
5	grace March 19, 2025	% 50	00:52
6	Suzy March 19, 2025	% 40	01:00
7	Josie Barber December 4, 2025	% 30	00:46

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Froggy Jumps Dispatch QuizOnline version Test your knowledge on our dispatch protocols. by Keavy 1 Who should all emergency situations be transferred to? a Sunny b Erin c Dispatch 2 When should you transfer a call to dispatch? a For general inquiries b If the caller is upset c If there is a concern of safety 3 Who coordinates temporary disconnects? a Customer service b Field technicians c Dispatch 4 Who handles complaints about streetlights being out? a CES enters Street Light Repair service order b City repairs the light c Dispatch enters Street Light Repair Service order 5 What should you do if a member reports their area light is out? a Immediately send to dispatch b Tell them to fix it c Confirm member is okay w/ price increase if the light needs to be exchanged and enter service order 6 What is the protocol during an outage? a Send all calls to dispatch b Ignore the calls c Do not send calls to dispatch unless important info is provided 7 Can you email dispatch information from a member? a Yes, if you get good information b Only if it's an emergency c No, only calls are accepted 8 What type of calls do we not send to dispatch? a A downed power line b Calls from local emergency response c Calls about area/security lights being out 9 Which of these is a responsibility of Dispatch? a To fix streetlights b To handle emergency situations and coordination c To provide customer service 10 How many Dispatchers does YVEA have? a 1 b 2 c 3

Froggy Jumps

Dispatch QuizOnline version

Test your knowledge on our dispatch protocols.

by Keavy

Who should all emergency situations be transferred to?

Sunny

Erin

Dispatch

When should you transfer a call to dispatch?

For general inquiries

If the caller is upset

If there is a concern of safety

Who coordinates temporary disconnects?

Customer service

Field technicians

Dispatch

Who handles complaints about streetlights being out?

CES enters Street Light Repair service order

City repairs the light

Dispatch enters Street Light Repair Service order

What should you do if a member reports their area light is out?

Immediately send to dispatch

Tell them to fix it

Confirm member is okay w/ price increase if the light needs to be exchanged and enter service order

What is the protocol during an outage?

Send all calls to dispatch

Ignore the calls

Do not send calls to dispatch unless important info is provided

Can you email dispatch information from a member?

Yes, if you get good information

Only if it's an emergency

No, only calls are accepted

What type of calls do we not send to dispatch?

A downed power line

Calls from local emergency response

Calls about area/security lights being out

Which of these is a responsibility of Dispatch?

To fix streetlights

To handle emergency situations and coordination

To provide customer service

You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.

Dispatch Quiz

Froggy Jumps

About this activity

Created by

Download the paper version to play

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Froggy Jumps

Dispatch QuizOnline version

by Keavy

Who should all emergency situations be transferred to?

When should you transfer a call to dispatch?

Who coordinates temporary disconnects?

Who handles complaints about streetlights being out?

What should you do if a member reports their area light is out?

What is the protocol during an outage?

Can you email dispatch information from a member?

What type of calls do we not send to dispatch?

Which of these is a responsibility of Dispatch?

How many Dispatchers does YVEA have?

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