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Crossword Puzzle
Crossword Puzzle

Términos de Nivel de Servicio

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Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.

If you wish, you can download a demo game here and test its integration:

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Términos de Nivel de Servicio

Crossword Puzzle

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About this activity

Que gane el mejor !!!

Created by

alejandra valentina matos flores
alejandra valentina matos flores
Colombia

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Términos de Nivel de Servicio
 

Crossword Puzzle

Términos de Nivel de ServicioOnline version

Que gane el mejor !!!

by alejandra valentina matos flores
1

Documento que establece los compromisos de calidad y desempeño entre un proveedor de servicios y su cliente.

2

Métrica específica utilizada para medir el rendimiento de un servicio en función de su disponibilidad, latencia u otros parámetros.

3

Meta cuantificable de desempeño que un proveedor de servicios se compromete a cumplir dentro de un SLA.

4

Periodo que transcurre desde que un usuario solicita un servicio hasta que recibe una respuesta.

5

Duración desde que se reporta un problema hasta que se soluciona completamente.

6

Porcentaje de tiempo en el que un servicio está operativo y accesible para los usuarios.

7

Medida de la cantidad máxima de carga o tráfico que un servicio puede soportar sin degradar su desempeño

8

Tiempo de retraso entre la solicitud de un usuario y la respuesta del sistema.

9

Acciones programadas para evitar fallos en un servicio y garantizar su continuidad.

10

Acciones realizadas para solucionar fallos o interrupciones en un servicio.

10
1
7
3
9
4
6
2
 
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