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Crossword Puzzle
Crossword Puzzle

Términos de Nivel de Servicio 2

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Términos de Nivel de Servicio 2

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About this activity

Si no ganaste a la primera tienes esta segunda oportunidad , ¡¡¡SUERTE !!!

Created by

alejandra valentina matos flores
alejandra valentina matos flores
Colombia

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Términos de Nivel de Servicio 2
 

Crossword Puzzle

Términos de Nivel de Servicio 2Online version

Si no ganaste a la primera tienes esta segunda oportunidad , ¡¡¡SUERTE !!!

by alejandra valentina matos flores
1

Evento que interrumpe o reduce la calidad de un servicio, requiriendo una acción correctiva.

2

Causa raíz de uno o varios incidentes recurrentes dentro de un servicio.

3

Proceso de identificación, análisis y solución de interrupciones en el servicio.

4

Enfoque proactivo para identificar y eliminar las causas subyacentes de los incidentes.

5

Proceso mediante el cual un incidente o problema se eleva a un nivel superior de atención debido a su complejidad o impacto.

6

Métrica que mide la cantidad de fallos en relación con el total de solicitudes atendidas.

7

Habilidad de un servicio para restaurarse rápidamente después de una falla o interrupción.

8

Evaluación del grado en que se cumplen los compromisos establecidos en el Acuerdo de Nivel de Servicio.

9

Límite o valor crítico a partir del cual se considera que un servicio está degradado o en riesgo de incumplir el SLA.

10

Percepción y satisfacción del cliente al interactuar con el servicio, influida por su rendimiento y confiabilidad.

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