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Froggy Jumps
Froggy Jumps

Desafío de Protocolos de Atención Telefónica

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Desafío de Protocolos de Atención Telefónica

Froggy Jumps

Played 17
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About this activity

Pon a prueba tus conocimientos sobre protocolos de atención telefónica con este divertido quiz.

Created by

Shirley Chaves Arias
Shirley Chaves Arias
Costa Rica

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Desafío de Protocolos de Atención Telefónica
 

Froggy Jumps

Desafío de Protocolos de Atención TelefónicaOnline version

Pon a prueba tus conocimientos sobre protocolos de atención telefónica con este divertido quiz.

by Shirley Chaves Arias
1

¿Cuál es el objetivo principal de los protocolos de atención telefónica?

2

¿Qué se debe hacer al contestar una llamada según los protocolos?

3

¿Cómo se debe manejar una queja de un cliente en una llamada?

4

¿Qué información es crucial recopilar durante la llamada?

5

¿Qué tono de voz se recomienda utilizar en la atención telefónica?

6

¿Qué se debe hacer si no se conoce la respuesta a una pregunta del cliente?

7

¿Cuál es una práctica recomendada al finalizar una llamada?

8

¿Por qué es importante seguir un guion en las llamadas?

9

¿Qué se debe evitar durante la atención telefónica?

10

¿Cómo se debe tratar a un cliente difícil?

 
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